Privacy Policy

All data is processed lawfully, fairly, transparently and in accordance with data protection legislation. We think this privacy notice is written clearly, but if you disagree or have any questions, please email us.

This privacy policy deals with the data we collect via the website and our communications with you. We are data controllers for this data.

• We act as data controller for any data that you, our customer or potential customer, provide us with via the forms on our website or via any other means of contacting us.

• In using our website you agree to this policy and you consent to our use of cookies on the website.

• Your relationship with us is managed online via the email address that you supply to us. You can ask at any time for the data we hold on you.

Personal Data

• We collect and use your data for the purpose we describe with each service we provide and in these cases we only collect the minimal information required to provide the service to you.

• We collect statistical data about visits to our website. Some of this is personal data such as IP address that is logged for the purpose of crime prevention and detection.

• We may use your personal data as necessary for the protection and assertion of our legitimate interests, our legal rights, your legal rights and the legal rights of others.

• We may use your personal data as necessary to comply with a legal obligation.

• We will ask you to provide your personal data directly to payment processors in order to complete payments to us. These are fully GDPR compliant payment service providers.

• We specifically do not trade your data nor allow third party tools on our site that collect and analyse your behaviour.

As many companies must do we contract other companies to provide a part of our service in the capacity of a data processor. In these cases some of your personal information may be required to provide the specific part of the service we have contracted. It is only supplied on condition that the information is solely used to fulfil the service. We only use companies that comply with the GDPR. These are the situations where we use data processors:

• We use postal services and we must supply a postal address to postal services when sending ground mail

• We use cloud service providers for web hosting and for email

• We use privacy safe providers for statistics and for collecting reviews

Statistical information

We collect limited statistics about the use of our site. This does not use cookies or personally identify users of the site.

Cookies

We have two cookies that are used to identify unique users of the site for the security and running of the shop - we need to know whose basket is whose. These cookies are called 'jssid' and 'wid'. We do not have any features on the site that feature third party cookies or tools that share information with others.

Use of information

We use your personal information to provide our service to you and to inform our customers and potential customers of other of our services and products in which they may be interested.

We send your contact information, details of your request and photographs of damage to other restoration companies in order for them to provide quotes to you.

We use statistical information to tailor the services we provide.

Storage of information

Your information is stored online. Access to information is only permitted by authorised individuals.